Our Virtual Technology
Swagelok Field Engineering Virtual Technology
Our Swagelok Field Engineering team utilizes state-of-the-art technology to provide a virtual on-site experience for troubleshooting, testing, and evaluations.
Virtual collaboration between stakeholders:
- Swagelok experts will be "present" to provide oversight during key stages in the system implementation process
- Consult with customers on applications to help integrate longer-lasting assemblies with professional guidance
- Assist and interact with customers to increase system integrity, safety, and performance
- Key decision makers can join virtually to experience processes they would not usually be able to witness
- Real-time collaboration and troubleshooting with both the on-site and global team of experts
- On-site or off-site two-way communication with video, audio, and text capabilities between parties on software provided
Increased safety:
- RealWear technology is approved for on-site use environments (Class 1, Div 1 Certification)
- PPE compatibility allows for comfortable use with standard hardhats and safety glasses
- Hands free design allows for increased safety, productivity, & greater situational awareness for the service being provided on-site
- Ability to see what the on-site user is viewing at all times for off-site engineers and key decision makers
Lasting Benefits of Virtual/On-Site Engagements
“Ultimately, our ongoing integration of technology within our field services organizations lets us have faster deployment of resources to help customers and lets us to have more brainpower ‘on site’ as we match the right experts with the right problems". Mike Strobel, Director of Engineering Services, Swagelok NYC | NJ | Philadelphia said.
“In the process, we all get to help out and learn as we go, providing more value to customers in the future. The virtual visits are efficient, too—you don’t have to cycle specialists in and out of confined spaces like analyzer shelters when everyone can see the same thing at once, and we can discuss what we were observing in real time. I’m excited to find more ways this new technology can help us create value for customers.”
Hear our field engineers explain how virtual onsite services work and the benefits they are providing to customers:
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